Lateness and Timekeeping Policy

SY Plus Limited operates the following policy on employees' timekeeping, in order to maximise its productivity, efficiency and effectiveness and ensure fair treatment of all staff.

Each employee's contract defines the minimum hours of work that they are contractually required to work, including their start time, finish time and provision for lunch breaks. Employees are individually responsible for ensuring that they arrive at work early enough to enable them to begin their work at the appointed start time. Similarly, employees are required to remain at work at least until the finishing time defined in their contracts of employment, unless granted permission by their line manager to leave work before that time. The same principles apply to lunch break and the time allocated must not be exceeded, unless special prior permission has been given.

Where, for any reason, an employee realises that they are likely to be late for work at the start of the working day/shift, they must endeavour to telephone the lateness line on 02380 018490 as soon as possible to explain the situation and give an estimate of when they expect to arrive at work. It is accepted that circumstances outside employees' control can cause lateness, for example if a traffic accident has caused long delays on the roads or there has been disruption to public transport. However, a high volume of traffic causing delays or disruption to public transport that are a normal or regular occurrence, or which can reasonably be anticipated, will not be regarded as a valid reason for an employee's lateness.

Repeated or persistent lateness without good reason will be viewed as misconduct. On each occasion when an employee arrives late to work, or to a meeting or other work commitment, the line manager should speak to the employee informally (and privately) to establish the reason for the lateness, whether or not the employee has any particular difficulties with timekeeping, the cause of any such difficulties and how the employee might be supported to achieve improvement. The line manager will be responsible for keeping records of the dates, number of occasions and the length of lateness on each occasion.

Where, following any three or more occasions of lateness within any three-month period, an employee's timekeeping remains unsatisfactory, the employer will invoke its disciplinary procedure.

Office Staff - Daily Breakdown (non sales employees breaks may vary to support operational / customer needs of the business)

Field Sales Team: Your appointments are split between 10am, 1pm & 4pm. You are expected to arrive at your first appointment by 9.30am, and aim (where possible) to arrive at your 1pm & 4pm slot 30 minutes prior to the appointment. On occasions where appointments run over, and you will be more than 15 minutes late to your next appointment, you must call into the office so we can notify the prospect.

Engineering Team: All installations are scheduled for 10am (unless otherwise stated). You must arrive at the site 30 minutes prior to the scheduled start time.