Handbook contents
All 45 policies and procedures of the SY+ Staff Handbook (2024 v1.3), grouped into 5 parts. Every clause is numbered exactly as it appears in the source handbook.
Part AThe Organisation
- 1Staff HandbookSY Plus Limited is an independent telecommunications solution provider offering unified communications and connectivity solutions to businesses across the UK. Through increasing technological…
- 2General PoliciesAll employees should advise SY Plus Limited of any change in address, telephone number, any convictions, driving licence endorsements and any other changes, which are relevant to their employment…
Part BWorking at SY+
- 4Business Expense PolicyAs in any organisation it is important that SY Plus Limited keeps a firm control over its costs and that appropriate governance is in place to ensure that this is the case. An appropriate and fair…
- 12Holidays ProcedureThis policy covers all employees at all levels and grades, including full-time, part-time, permanent and fixed-term employees, managers, Directors, trainees, and homeworkers.
- 13Sickness Absence PolicyThis policy sets out our arrangements for sick pay and for reporting and managing sickness absence.
- 14Other Absences and AppointmentsIf you must be off work for any foreseeable reason (for example a dental appointment) you should ask your Line Manager for permission well in advance. Requests will not be unreasonably refused…
- 15Lateness and Timekeeping PolicySY Plus Limited operates the following policy on employees' timekeeping, in order to maximise its productivity, efficiency and effectiveness and ensure fair treatment of all staff.
- 16Time Off For Public Duties PolicyWe wish to enable employees to perform any public duties that they may be committed to undertake and will give them time off to do so where it does not conflict with the operational needs of our…
- 28Flexible Working PolicyThis flexible working policy gives eligible employees an opportunity to request a change to their working pattern.
- 29RetirementSY Plus Limited does not have a normal retirement age but to help you plan for your retirement the following information gives you details of when you will be eligible to claim state pension benefits.
- 40Adverse Weather PolicyThe Company recognises that in certain circumstances adverse weather conditions can prevent employees from attending their normal place of employment or may require them to leave early in order to…
- 41Employee BenefitsThis policy sets out the details regarding additional policies you may receive.
- 44Company Car PolicyAny company car SY Plus Limited provides as part of the employee’s contract will remain the organisation's exclusive property and may be used by only you subject to the organisation's policy in force…
- 45Termination of employmentTermination without notice
Part CFamily & Working Arrangements
- 17Time Off for Antenatal Appointments PolicyThis policy outlines the statutory right to take time off to attend antenatal appointments.
- 18Time Off for Adoption Appointments PolicyThis policy outlines the statutory right to take time off to attend adoption appointments.
- 19Maternity PolicyThis policy outlines the statutory rights and responsibilities of employees who are pregnant or have recently given birth and sets out the arrangements for pregnancy-related sickness, health and…
- 20Adoption PolicyThis policy sets out the arrangements for adoption leave and pay for employees who are adopting a child through a UK adoption agency. If you are adopting through an overseas adoption agency the HR…
- 21Paternity PolicyThis policy outlines when an employee may be entitled to paternity leave and paternity pay and sets out the arrangements for taking it.
- 22Shared Parental Leave (Birth) PolicyThis policy outlines the arrangements for shared parental leave and pay in relation to the birth of a child. If you are adopting a child, please see the Shared Parental Leave (Adoption) Policy…
- 23Shared Parental Leave (Adoption) PolicyThis policy outlines the arrangements for shared parental leave and pay in relation to the adoption of a child. If you or your partner are pregnant or have given birth, please see the Shared Parental…
- 24Parental Leave PolicyThis policy summarises the statutory right of employees with at least one year's continuous service to take up to 18 weeks' unpaid parental leave in respect of each child.
- 25Time Off For Dependants PolicyThe law recognises that there may be occasions when you need to take time off work to deal with unexpected events involving one of your dependants.
- 26Compassionate Leave PolicyCompassionate leave is designed to help you cope with the death of a close relative, deal with necessary arrangements and attend their funeral. It may also be granted where a close relative is…
- 27Parental Bereavement LeaveThe purpose of this policy is to set out the Company’s stance on employee entitlements to Parental Bereavement Leave. The Company acknowledges that the death of a child, or a stillbirth, can be one…
Part DWorkplace Standards
- 3Dress CodeWe encourage everyone to maintain an appropriate standard of dress and personal appearance at work. The purpose of our dress code is to establish basic guidelines on appropriate clothing and…
- 5Equality, Inclusion & Diversity PolicyThis policy applies to all aspects of employment with us, including recruitment, pay and conditions, training, appraisals, promotion, conduct at work, disciplinary and grievance procedures, and…
- 6Positive Work Environment (Anti-Harassment and Bullying Policy)and Bullying Policy
- 7Anti-Corruption and Bribery PolicyIt is our policy to conduct all of our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and…
- 8Whistleblowing PolicyWe are committed to conducting our business with honesty and integrity and we expect all staff to maintain high standards. Any suspected wrongdoing should be reported as soon as possible.
- 9Disciplinary RulesIt is necessary to have a minimum number of rules in the interests of the whole organisation.
- 10Capability ProcedureWhere unsatisfactory performance at work is due to lack of skill, aptitude, health or any other physical or mental quality, then the matter will be dealt with under the following procedure.
- 11Grievance ProcedureMost grievances can be resolved quickly and informally through discussion with your Line Manager. If this does not resolve the problem, you should initiate the formal procedure set out below.
- 30Health & Safety PolicyThis policy sets out our arrangements for ensuring we meet our health and safety obligations to staff and anyone visiting our premises or affected by our work.
- 31Eye TestsEmployees who are "users" of display screen equipment (DSE) (also known as visual display units or VDUs) under the Health and Safety (Display Screen Equipment) Regulations 1992, have a legal right to…
- 32Smoking PolicySY Plus Limited are committed to protecting your health, safety and welfare and that of all those who work for us by providing a safe place of work and protecting all workers, service users,…
- 42Alcohol and DrugsSY Plus Limited recognises that employees being under the influence of alcohol, drugs or other substances will impair their performance and may have serious adverse effects on the safety, efficiency…
- 43SearchingOccasional searches of your person and property (including clothing and bags) may be necessary for security purposes. When this occurs, the search will be carried out with maximum discretion.
Part EOther Policies
- 33Internal Data Protection PolicyThis policy outlines how SY Plus Limited collects and processes personal data relating to its employees managing the employment relationship. We are committed to being transparent about how we…
- 34IT and Communications Systems PolicyOur IT and communications systems are intended to promote effective communication and working practices. This policy outlines the standards you must observe when using these systems, when we will…
- 35Social Media PolicyThis policy is in place to minimise the risks to our business through use of social media. This policy deals with the use of all forms of social media, including but not limited to Facebook,…
- 36Phone CallsThis policy governs how employees may use the organisation's telephones during the course of their working time as well as why phone calls are monitored. It is important that all employees read this…
- 37Clean Desk & Mobile Phone PolicySY Plus Limited operates a large call centre using a high level of technology to run its business. This policy has been provided to support and encourage staff in projecting a professional image at…
- 38Business Mobile Phones PolicyThis policy applies to mobile telephones provided by the organisation.
- 39CCTVUsing CCTV is necessary for the organisation's legitimate interests. Cameras are installed for the purposes of detecting and preventing crime (or serious misconduct by employees).